If you want to return an order
If you wish to exercise a return of your order within 14 days after your purchase, you can create a return label here. You will then receive your return label by email. You will also receive a return form, which you must enclose in the package.
The price for a return label is 50 DKK and it will be deducted from the total amount of the return.
Other European countries: The expense of a return label is 180 DKK.
If you do not wish to make use of a return label from Lea Hoyer, the item should be returned to:
Lea Hoyer Jewellery ApS
Vestergade 3b, 1. floor
8000 Aarhus C
Return of gifted sale items
Gifts can be returned within 14 days from the day it was given. Sale items can be exchanged 14 days from receiving the order. If sale items are purchased as a gift, the return can not be extended.
Have you received a free gift with your purchase?
If you have received a free gift in connection with a purchase at Lea Hoyer, the gift must be returned if you return your original purchase.
Important Information
We recommend that you send the parcel with GLS. Parcels must be sent directly to our address. We do not accept parcels that have been delivered to either parcel shops or pickup locations. We do not accept parcels sent with DAO.
We have to receive the returned item within 14 days from the delivery date. If this is not the case, the item will be returned to you. The item must be in the same condition as you received it. If this is not the case, we reserve the right to reject the returned item. Return of goods is your responsibility and it is important that you keep your tracking number safe in case of the parcel disappearing. The return deadline for picked up orders applies from the day the package is ready for pick up at Lea Hoyer. Special made order: It is not possible to return a specially made order, as the agreement is binding.
If you wish to return your order on our address in Aarhus, you can book an appointment at customer-care@leahoyer.com.
Remember to enclose your order number and your full name when returning an order, so we can identify you and the relevant purchase.
