Company information Lea Hoyer Jewellery ApS Vestergade 3b, 1. floor, 8000 Aarhus C CVR.: 42501557 +45 28 89 29 93 info@leahoyer.com
Terms and Conditions When you are shopping at Lea Hoyer Jewellery you are automatically accepting our sales conditions. Therefore, we advise you to thoroughly read through all the below mentioned terms and conditions before you start shopping on www.leahoyer.com.
Postponement of agreement Please note that your submission of the order is not a legally binding agreement. A binding agreement has only been entered once you have received the invoice on your e-mail.
Payment Lea Hoyer Jewellery accepts payment methods with the following debit/credit cards:Visa, Visa Electron, Mastercard, Mastercard Debit, Mobilepay and Paypal. The payment will be drawn from your account as soon as your order has been dispatched and is on its way. All prices on our website are quoted in Danish DKK including 25% VAT.
Delivery Lea Hoyer Jewellery strives towards shipping your order no later than the day after your order has been placed. The delivery time will therefore be approximately 1-3 working days in Denmark. When your order has been shipped you will receive a Track & Trace number allowing you to both follow and locate your parcel. In case of pressure of busyness, a longer delivery time may occur.
Please note that during peak periods — such as collaboration launches, Archive Sales or Christmas — dispatch times may be slightly extended. Thank you for your understanding.
Shipping costs Lea Hoyer Jewellery uses GLS parcelshop delivery as the preferred delivery method. In case of delays with GLS Lea Hoyer Jewellery cannot be held accountable for this delay. In case of very overdue or absent orders please send an email to: info@leahoyer.com. Denmark Orders above 1000 DKK GLS parcelshop: Free of charge GLS home delivery: 80 DKK
Orders below 1000 DKK GLS parcelshop: 50 DKK GLS home delivery: 80 DKK Other European countries GLS-delivery: 180 DKK
Pick up You have the option to shop online and select “pick up” at checkout. As soon as your order is packed, you will receive an email informing you that your order is now ready for pickup at our address in Aarhus. At pickup you must show identification in terms of both an order confirmation and present a valid ID.You can see our opening hours here.The return deadline for "pick up" orders applies from the day the order is ready for pick up at Lea Hoyer
Exchange / replacement If you want to exchange an item to a different size or to replace it with another item, you must return your original order, and place a new order on the new item that you wish to purchase. When we receive your return order, we will make a refund to the same method of payment that you used making the original purchase.
Return If you want to return an order If you wish to exercise a return of your order within 14 days after your purchase, you can create a return label here.You will then receive a QR code and a return label by email. You will also receive a return form, which you must enclose in the package.
It is not possible to exchange or return items in our showroom in Aarhus.
The price for a return label is 50 DKK and it will be deducted from the total amount of the return. Other European countries: The expense of a return label is 180 DKK.
Have you received a free gift with your purchase If you have received a free gift in connection with a purchase at Lea Hoyer, the gift must be returned if you return your original purchase.
Sale items Jewellery purchased on sale cannot be exchanged or returned, and there is no warranty.
Return of gifted sale items Gifts can be returned within 14 days from the day it was given. Sale items can be exchanged 14 days from receiving the order. If sale items are purchased as a gift, the return can not be extended. Important Information We recommend that you send the parcel with GLS. Parcels must be sent directly to our address. We do not accept parcels that have been delivered to either parcel shops or pickup locations. We do not accept parcels sent with DAO.
We have to receive the returned item within 14 days from the delivery date. If this is not the case, the item will be returned to you. The item must be in the same condition as you received it. If this is not the case, we reserve the right to reject the returned item. Return of goods is your responsibility and it is important that you keep your tracking number safe in case of the parcel disappearing. Lea Hoyer Jewellery will not compensate for returned packages lost in the return shipping.
The return deadline for picked up orders applies from the day the package is ready for pick up at Lea Hoyer. Special made order: It is not possible to return a specially made order, as the agreement is binding.
Right of cancellation Lea Hoyer Jewellery offers you the right to cancel purchased goods within 14 days from the date of receiving your purchase. If you decide to cancel your purchase, you are accountable for returning the item in the same condition as you received it. When the purchased goods have been returned to us, and the condition has been accepted, the purchase price will be reimbursed to your account within a few days.
If you wish to make use of your cancellation right, you need to inform Lea Hoyer Jewellery about this at info@leahoyer.com no later than 14 days after you have received your order. The parcel should also be returned to our address no later than 14 days after the customer has received the parcel.
Claim policy Lea Hoyer Jewellery grants customers 2 years warranty under the Danish Sale of Goods Act. The warranty does not cover normal wear and tear, damage caused by mishandling of the item, gold-plating or lack of maintenance. The item can subsequently be returned for repair, replacement or by appointment, possibly crediting. If you wish to register a complaint regarding a faulty item or flaws and deficiencies, please contact us as soon as possible at info@leahoyer.com
Right to complain In case of a disagreement about a solution regarding a complaint or a faulty item, the customer has the right to complain to the Centre for Complaint Resolution and subsequently the Danish Competition and Consumer Authority, if an agreement about a settlement cannot be reached with first mentioned.
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